TERMS AND CONDITIONS has been updated below on 25 October, 2021
By using our website, you agree to be bound by Billionaire Collections’s Terms & Conditions, as stated below. Billionaire Collections reserve the right to, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.
Our products are luxury devices made by hand with finest material with a limited warranty (1) One Year from purchasing date.
Customer can change with any New VERTU device within (3) three days from purchasing date if the device is not turn on or used or any scratches and box untouched (accessories not used).
- (NEW) The Device has (1) One Year Warranty, in case there is any issue with the device (except water damage, fire, electric high voltage burns and broke), customer can contact company to be eligible for warranty and send to VERTU maintenance department to get a report if device can fix, or out of warranty. It will take 7 to 15 working days.
- Customer are able to return the device, if device is un touch and box are not damage, Company will deduct 30% for returning the Device within 7 days from purchasing date.
- This percentage depends on the period of the time when customer will return after the 7 days, please ask from company management during or before visiting.
- (USED) The Device has (3) Three Months Warranty, in case there is any issue with the device (except water damage, fire, electric high voltage burns and broke), customer can contact company to be eligible for warranty and send to VERTU maintenance department to get a report if device can fix, or out of warranty. It will take 7 to 15 working days.
Our company is VERTU authorised dealer, we don’t buy the devices back.
We will notify on our website and social media account whenever we have received exchange promotions.
الشروط و الاحكام:
منتجاتنا من الأجهزة الفاخرة المصنوعة يدوياً بأجود المواد وبضمان محدود (1) سنة من تاريخ الشراء.
يمكن للعميل التغيير مع أي جهاز VERTU ,في غضون (3) ثلاثة أيام من تاريخ الشراء إذا لم يتم تشغيل الجهاز أو استخدامه أو أي خدوش والصندوق لم يمس (الملحقات غير مستخدمة).
- (جديد) الجهاز به ضمان لمدة عام ، في حالة وجود أي مشكلة بالجهاز (باستثناء تلف المياه ، الحريق ، الحروق الكهربائية ذات الجهد العالي والكسر) ، يمكن للعميل الاتصال بالشركة ليكون مؤهلاً للحصول على الضمان والإرسال إلى قسمVERTU للحصول على تقرير إذا كان الجهاز يمكن إصلاحه ، أو خارج الضمان. سوف يستغرق الأمر من 7 إلى 15 يوم عمل.
- يمكن للعميل إعادة الجهاز إذا لم يتم تشغيل الجهاز وعدم تعرض الصندوق للتلف و سيتم خصم 30 بالمائة خلال فترة 7 يوم من تاريخ الشراء.
- تعتمد هذه النسبة المئوية على الفترة الزمنية التي سيعود فيها العميل بعد7ايام ، يرجى الاستفسار من إدارة الشركة أثناء الزيارة أو قبلها.
- (مُستعمل) للجهاز ضمان لمدة ثلاثة أشهر ، في حالة وجود أي مشكلة بالجهاز (باستثناء تلف المياه ،الحريق ، الحروق الكهربائية ذات الجهد العالي والكسر) ، يمكن للعميل الاتصال بالشركة ليكون مؤهلاً للحصول على الضمان والإرسال إلى قسم الصيانه للحصول على تقرير إذا كان الجهاز يمكن إصلاحه ، أو خارج الضمان. سوف يستغرق الأمر من 7 إلى 15 يوم عمل.
الشركة هي الوكيل المعتمد لشركة فيرتو و لا نعيد شراء الاجهزة.
سنقوم بإخطارزبائننا الكرام على موقعنا وحسابنا على وسائل التواصل الاجتماعي عندما نتلقى عروض استبدال الاجهزة القديم
بالاجهزة الجديدة.
Terms and Condition has been updated above on 25 October, 2021
WARRANTY
The following products are subject to a special limited warranty period:
Customers can return their Vertu handset to Billionaire Collections store for all general repair and maintenance needs, regardless of warranty cover. Alternatively, we offer a dedicated Vertu Customer Service contact number for further help and information. Vertu offer a 12-month United Arab Emirates warranty on all brand new handsets.
- One (1) years warranty from date of invoice for brand new VERTU handsets.
- (90) Days warranty for Pre-owned handsets which can be claim only at Billionaire Collections Store in Dubai.
Any product believed to be defective must be claimed to the authorized dealer or retailer where the item has been originally purchased. products covered by this warranty may not be returned without prior written authorization from Billionaire Collections Trading authorized dealer or retailer.
VERTU REPAIR SERVICE AND RETURN
- AED 500 is our service charges, Just in case the customer did not allow to a technician for the further process during repair or fixing something. after repair or install of any part.
- We are not able to provide the old parts of the customer’s phone which are replaced because of damage, it may chance from third party to be re-use as unauthentic way.
- The mentioned limited warranty is only for fault which technician has repaired.
- The normal repair process would take 2 to 3 working days after payment of service receive, but in the event the device has to be sent to higher level of repairs it would take 5 to 10 working days.
- On completion of the repair customer will be notified by Call or SMS.
- Please Contact Within 24 Hours if product is not functionally working.
- We can are also able to deliver your product on request after service.
- IMPORTANT NOTE
- Please collect back your product within 7 days.
- You have to inform us earlier if delay so we can scheduled a new date of collection.
- If you are not able to collect by yourself when ever service is complete or reject, you have to inform us via call with identification in case any other person is coming for collection.
REFUND POLICY
RETURNS
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized products and gift cards are exempt from being returned.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@billionairecollections.ae
- or Call +971 50 915 1415.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We replace items if they are defective or damaged. Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.
A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.
If you need to exchange it, send us an email at info@billionairecollections.ae and send your item to:
Billionaire Collections Trading
Wasl Vita Shop No 19
Wasl Road Jumeirah 1
Dubai, United Arab Emirates
Please note that you need to pay the return cost when returning your order.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURN SHIPPING
To return your product, you should mail your product to:
Billionaire Collections Trading
Wasl Vita Mall Shop 19, Wasl Raod Jumeirah 1 Dubai, U.A.E
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PURCHASE INFORMATION
1. PRICE
1.1. The prices of the Products are indicated on the Website in AED. Delivery costs could be added to the price of the Products and are indicated separately on the order form.
1.2. Billionaire Collections regularly verifies that all the prices displayed on the Website are correct, however, cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, Billionaire Collections shall offer the Client the opportunity to purchase the Product at the correct price or to cancel the order.
3. PURCHASES
3.1. The essential characteristics and the price of each Product are provided for each Product displayed on the Website.
3.2. Before they submit an order proposal, Clients should ensure that they read and understand all the instructions provided during the purchase procedure along with these General Conditions, because they will be bound by all of them once a contract comes into existence. To purchase a Product, Clients must fill in an order proposal and send it to Billionaire Collections through the Website. Clients must place the Product in their “shopping bag” and, after having read and accepted these General Conditions, with particular regard to the delivery charges and the conditions for the right of withdrawal, as well as after having read the privacy policy statement, must select the desired payment method and choose the “place order” option.
3.3. If Clients need to correct any errors in data they have entered, they should follow process provided on the Website, before sending their order proposal. In particular, Clients may alter the quantity of Products that they intend to purchase by adding or removing one or more Products from their “shopping bag”.
3.4. By sending an order proposal to Billionaire Collections, the Client acknowledges and declares that (s)he has read all the instructions provided during the purchase procedure and fully accepts these General Conditions.
3.5. Without prejudice to the use of data described in the privacy policy statement and subject to the express consent of the Client, the order proposal and the Client’s data related to that order proposal may be kept by Billionaire Collections for the period required by applicable legislation.
4. METHOD OF PAYMENT
4.1. PayPal and Visa are debited before items are shipped or before services are activated by Billionaire Collections.
5. TAXES
5.1. All prices shown on the Billionaire Collections website, http://www.billionairecollections.ae, are included VAT.
5.2. Please note that in case of an order is shipped to an delivery address outside the UAE, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Billionaire Collections has no control over these charges and, since these charges are different for different countries, Billionaire Collections cannot predict their amount. We advises you to contact your local customs office for further information.
6. WORLDWIDE SHIPPING
6.1. We will ship to your PayPal or Payment Card registered address ONLY. Any requests or payments made to an alternative address will NOT be shipped. Please Note: International shipments may be subject to import taxes and/or customs fees. These fees are the responsibility of the recipient.
6.2. US Customers
Due to the increased security measures at the US Customs, deliveries to the US can take up to 28 days.
Please note
All items will have to be signed for. We send items as soon as possible and we are not responsible for delivery times once shipped. Tracking code/reference will be given to the customer to track their item(s).
6.3. International Delivery with FedEx Express or DHL Express. For full insurance please contact us for a quotation.
6.4. Damaged packages. If any delivery of a products contents appear to be damaged, the package MUST be signed for as ‘damaged’ and we must be notified immediately. Failure to do so will invalidate shipping insurance claims and we will not be liable for the damage.
7. INVALIDITY OF THE ORDER PROPOSAL
7.1. Notwithstanding the provisions of Paragraph 6 above, no order proposal shall be considered as accepted by Billionaire Collections nor shall any contract be concluded between Billionaire Collections and the Client if Billionaire Collections has reasonable reason to believe that the Client:
(i) intends to purchase the Products for commercial or professional purposes;
(ii) is not a bonafide Client; or
(iii) attempts to exercise a right of cancellation in any illegitimate manner.
7.2. In such cases, the order proposal sent by the Client shall be void and have no effect. Billionaire Collections shall notify the Client, by email, non-acceptance of the order proposal and the failure to conclude the contract and shall also cancel any debit and/or charge against the Client.
8.TRANSPORT AND DELIVERY
8.1. In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Billionaire Collections.
8.2. Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
8.3. All purchases shall be delivered by a selected courier service (e.g. FedEx Express or DHL Express) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day following that of the confirmation of acceptance of the order proposal, on the basis of the indicated availability. Billionaire Collections is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
8.4. In all cases, except those of force unforeseeable circumstances the Products shall be delivered within 30 (thirty) days from the day following that of the contract conclusions per Paragraph 6.1 above, unless Billionaire Collections notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, Billionaire Collections shall reimburse any sums paid by the Client in respect of the order.
8.5. The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.
9. DISPATCHING AND DELIVERY CONFIRMATION
Billionaire Collections shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.
10. WRAPPING OR PACKAGING
Products purchased from the Website are delivered with high standard packaging.
Billionaire Collections shall make every effort to satisfy the Client’s request.
However, once the Product has been dispatched, the order cannot be cancelled or amended.
11. LACK OF CONFORMITY
If a Product sold by Billionaire Collections has manufacturing defects or in any case of alleged lack of conformity of Products sold by Billionaire Collections, the Client must immediately contact Online Support by email to info@billionairecollections.ae or by post to the following address:
Billionaire Collections Trading
Wasl Vita Mall Shop No 19
Wasl Road Jumeirah 1
Dubai, United Arab Emirates
12. ERRORS OR INACCURACIES
Billionaire Collections undertakes to provide up to date information in the sections of the Website relating to the description and/or sale of the Products. However, Billionaire Collections cannot guarantee the Website will be error free. The Website in question may contain typing errors, inaccuracies or omissions, for example relating to the price or availability of the Product or in the information provided on the Product. Billionaire Collections reserves the right to correct such errors, inaccuracies or omissions, even after an order proposal has been sent, and also reserves the right to change or update information at any time without prior notice.
13. GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
Billionaire Collections guarantees the authenticity of all Products purchased on the Website. Products bearing the Billionaire Collections trademark are produced with the best materials, are manufactured by artisans.
The “Billionaire Collections” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of Billionaire Collections.
14. CONTACTS
Please direct any inquiries you may have about the Billionaire Collections website or online purchases to manager@billionairecollections.ae or contact our customer service via phone, Whats App:
+971 50 915 1415
